Friday, 3 December 2010

Delivery Delays due to Adverse Weather Conditions - UPDATED 17th December

With fresh snow on the ground and more on the way, it seems that winter is going to cause more problems for the nation's posties.  

Severe weather conditions and high volumes of seasonal mail have resulted in deliveries by Royal Mail and other worldwide carriers being delayed - we apologise for any inconvenience caused by these factors which are outside of our control.  We despatch 99% of orders within 24 hours to ensure your items have the best chance to getting to you in time.  However, we are no longer able to guarantee delivery before Christmas.  
We recommend UK customers  select the Special Delivery option as these  items are prioritised by Royal Mail.  However, as Royal Mail has suspended their next day delivery guarantee since 1st December, we are unable to promise next day delivery.

If you have placed an order recently and are still waiting to receive it, please note that some first class items are significantly delayed.  Royal Mail have drafted in extra staff to clear the backlog and will also be operating Sunday deliveries in certain areas.  We welcome your patience and have our fingers crossed.

For more information on how the snow and ice is affecting postal deliveries, please visit the Royal Mail's Service Updates page.